Testimonials
Crash Management Services is a division of Crash Brokers Ltd and is New Zealand's No 1 preferred accident management & collision repair system. We are preferred suppliers to the Real Estate Institute, Auckland District Law Society, NZ Institute of Chartered Accountants, the Restaurant Association, many corporate and fleet operators, both large and small. We are pleased to provide a small sample of client and insurance broker testimonials for your reference, or you may wish to review recent media coverage.
Client Testimonials
My wife called Crash Brokers immediately after a serious
smash and they helped her through the post accident process, it was easy
to get hold of Crash Brokers, they took all the stress away and were very
clear and so willing to help. The car was collected from her work and
dropped off looking better than normal, with a good quality courtesy car.
The web tracking, fast repair and service was impressive and we didn’t
need to deal with a panelbeater at all – and it’s all free!
A week later someone crashed into our company car. I called Crash Brokers
straight away and they made the entire process fast, seamless and totally
hassle free. I don't understand how they do it but it's a fantastic service
that I would highly recommend to anyone. Just call and it will all be
sorted.
Sean Ryan, Finance Manager, NAVMAN LTD
The service we received from Crash Brokers was exemplary,
it can not be faulted and deserves recognition through passing the value
of your services on through word of mouth. A job well done, many thanks,
Crash Brokers have my sincere appreciation.
Martin J. Robins, Director, Young & Robins Limited
The service is a gem and this sort of follow-up is
exactly why I deal with Crash Brokers for our panelbeating and smash repairs!
Bill Frost, MD, Magnum Security Ltd
We found Crash Brokers’ service to be exemplary
– fast, professional, efficient and with great follow-up. Late model
courtesy vehicles are always provided, we are kept aware of progress throughout
and our cars are delivered back to us fully groomed. We would definitely
use Crash Brokers again rather than a panelbeater.
Kerry Kirwan, MD, Kirwan Consulting
Crash Brokers take the hassle and stress away when
car accidents happen or general panel beating is required. Crash Brokers
is innovative and adapt to our particular requirements. The time and resources
that Crash Brokers has saved our company and the peace of mind they provide
is invaluable. The service is professional, eliminates business interruption,
and turn-around and panelbeating results are excellent. Customer service
is helpful and prompt and they always have a solution to resolve any difficulty.
Geoff Bullen, Manager, URGENT COURIERS
We have used Crash Brokers’ fleet services since
2004 and have found them professional, user-friendly and proactive. We
work closely with Crash Brokers to ensure our clients have access to the
service when car accidents happen. We have no hesitation in recommending
their NZ-wide panelbeating services to any potential alliance partner
or client.
Sandy Morrison, MD, Lease Car Ltd
We have had the pleasure of dealing with Crash Brokers
since 2005. Dealing with them is as easy as sending a few details by email
and Crash Brokers manage everything from that point. As such, our operation
is never compromised and our vehicle is returned clean & tidy, and
good as new. The quality of customer service is the best I have ever known
and I cannot recommend Crash Brokers highly enough.
Vic De Bettencor, Director, Quinovic Property Management
REINZ is constantly looking for quality products and
services for our members. Our criteria are always strict in that we want
to work with suppliers who are innovative, competitive and customer-driven.
Crash Brokers is all of these. Crash Brokers already have many very satisfied
customers within the Real Estate industry and provide an excellent service.
If you want to save time, stress and money, REINZ highly recommends Crash
Brokers to you
Theo Simeonidis, Member Services Manager, REINZ
My BMW recently required the services of a panelbeater
and I’m very fussy about who looks after it. I was more than impressed
with Crash Brokers service and the quality of panel work. The customer
service and follow-up was fantastic and my car has never looked better.
Debra Northmore, CEO, WordDial NZ Ltd
I knew about Crash Brokers through the NZICA LifeStyles
Benefits programme. Crashbrokers took over the admin of getting my panel
beating organised and regularly updated me with the relevant details.
My damaged car was picked up from my workplace and replaced with a late-model
courtesy car. It was then returned a few days later in perfect condition
with panelbeating & valet completed. I would recommend Crashbrokers
to all who have suffered a similar misfortune as they make what could
easily be a time consuming, frustrating experience a very easy & satisfying
one.
Andrea Clark, Accountant, Hewlitt Packard
After receiving the Crash Brokers' brochure from the
Auckland District Law Society I contacted them for assistance with my
car. I received a response to my email within minutes and they went out
of their way to assist. I was very impressed and I’m glad the ADLS
has established a relationship with them.
Jenni Smith, Barrister
We have used Crash Brokers a number of times. Their
professionalism has assisted us through the smash repair process and their
ability to manage the repair from start to finish means that management’s
involvement is minimal. The experience has been so good in the Auckland
area that I have distributed Crash Brokers VIP Customer cards to our drivers
throughout the country. Using Crash Brokers to manage our car accidents
and general panel beating frees up management time for more productive
activities, and we are more than satisfied with the outcome. I would recommend
Crash Brokers to any organisation.
Peter Treacy, Commerce & Operations Manager, Energizer NZ
Ltd
Insurance Brokers Testimonials
Crash Brokers has been providing a fantastic service
to our clients, a service which has been missing from the insurance industry
for some time. Clients are taken away from having to deal direct with
panel beaters, they get their car repaired, a replacement vehicle to use,
a quality inspection completed and the vehicle delivered back to them
in the quickest time possible, and with the least amount of inconvenience
using the Crash Broker repair network - and all this is FREE! The client
and brokers alike are kept informed throughout the repair process and
Crash Brokers are happy to work in with the underwriters and their assessing
requirements. I would recommend this service to everyone, from a sole
trader to fleet managers.
Paula Mills, Administration Manager, Apex General Limited
We really appreciate Crash Brokers’ service.
All the clients we have referred to them have commented that it has made
the process so much easier and it certainly makes our motor vehicle claims
processing much simpler. From the moment we call Crash Brokers we’re
kept closely in touch regarding all arrangements for our client including
assessing, panelbeating, courtesy car delivery etc. Now that the service
has gone national it means we can offer a seamless motor vehicle claims
service to all our clients throughout NZ. We extend our thanks to the
Crash Brokers team.
John Barley, MD, Barley Insurances Ltd
We have been impressed with Crash Brokers prompt service
and communications between all parties and their service is free to the
insured, broker and insurance company. We consider this to be an excellent
opportunity for all three parties. The service is accepted by the underwriters
we work with, mainly Axiom, NZI, Lumley and QBE as it provides added value.
Our clients are delighted to have a late-model courtesy car and all comments
have been complimentary towards Crash Brokers and the panelbeating results
they provide. We have no hesitation in recommending their service.
Pam Tinley, Claims Advisor, ACM Insurance Group
We have a number of clients in the health sector. Their
community activities are very dependent on their vehicle fleets and when
the inevitable car accidents occur the seamless service that Crash Brokers
offers has proved invaluable not the least the guarantee of a late-model
courtesy vehicle whilst repairs take place. The feedback so far has been
nothing but praise.
Kevin Allen, MD, Insurance Consultants Limited
We have utilized the services of Crash Brokers for
the past few months and have found the service exceptional and adds true
value to scope of services, we recommend them 100%.
Paul Robinson, RIS/Trafalgar Insurance Brokers
Thank you for this - it’s a wonderful service.
Harvey Kerr, Broker, Auckland Insurance Ltd
We have recommended the Crash Brokers service to our
clients as a hassle free way of attending to panel beating repairs following
a collision. The feedback we have received from our client’s has
been very positive as they have been able to continue with their day
to day business rather than having to spend a lot of time dealing with
panel beaters. Our clients have expressed their appreciation for being
able to deal with the professional service provided by Crash Brokers
and as such we will continue to recommend this service to our client’s.
We have noticed in using Crash Brokers our clients receive the
highest level of service and the administration of motor vehicle insurance
claims is somewhat streamlined with the Insured suffering a minimal
of inconvenience.
Norm Hunter, Claims Manager, Herbert Insurance Group
We have no hesitation in recommending Crash Brokers
to assist our clients with smash repairs, and have only had a positive
response from them. Each event has been dealt with promptly, efficiently
and in a friendly but professional manner. All in all making it less stressful
for both the client and the broker.
David Parker, MD, Executive Insurance Services Ltd
Since introducing Crashbrokers to our client base our
customers have been thrilled by the prompt and efficient service they
have provided. Highly recommended alternative to dealing with a panel
beater.
Dawn Hutchison, Trevor Strong Insurances Ltd
What we like most about the Crash Brokers service
is that it is totally focused towards customer satisfaction. This service
can not be faulted. It takes away every concern that a client has following
a car smash: Will my vehicle be repaired properly? Will it be clean
when I get it back? Will I be able to get a loan vehicle while mine
is off the road? With Crash Brokers, the answer is YES - every time.
We’ve
used the service ourselves, and it’s great! We highly recommend
it.
Neil S Bailey, MD, Baileys Insurance Brokers Limited
We have been recommending Crash Brokers to our clients
over the past 12 months and have been delighted with the prompt, friendly
and efficient way in which our clients have been assisted with panel damage
repairs. Our clients have been very impressed. The communication updates
provided to ourselves and clients are very helpful. The service certainly
minimises the stress and inconvenience through the misfortune of having
a motor accident. We have no hesitation in recommending Crash Brokers
to our clients.
Peter Muys, MD, South Pacific Insurance Bureau Ltd
What do I do next?
Call 0800 2CRASH (0800 227 274) now
or email: enquiries@crashmanagement.co.nz
We will manage all arrangements on your behalf.
One call is all it takes, there is no charge to you for this service.
All your queries will be answered promptly and professionally.
