Corporate/Fleet

Introduction

Crash Management Services provides independent accident management & collision repair services to fleets of all sizes and selected insurance brokers throughout New Zealand.  A small sample of references is provided on our Testimonials page.  We have been providing superior service to New Zealand fleets since 2004 including local government, the Not-For-Profit sector, corporate businesses and car leasing firms. 

Our value proposition is simple - professional fleet management saves clients time, stress and money.  Accident and collision repair administration is time-consuming and requires specialised expertise to ensure technical and customer service quality.  It is a non-core activity for most businesses that consumes non-productive time, so is an obvious out-sourcing opportunity for all fleets.  Our business model is our most significant point of difference as the service offering is completely free of charge to the client, insurance broker and insurance company. 

If you’d like to know more about Crash Management Services, please click on each heading below or talk to us anytime on 0800 2CRASH.

Service summary

Crash Management provides a 24/7 nationwide turn-key accident management solution and links seamlessly with other key stakeholders in the supply chain.  This includes insurance brokers, assessors, and an extensive network of high-quality certified Structural Repair Centres that are accepted by all insurance companies.  We manage all logistics from the point of impact through to the day of delivery.  This reduces administration time for fleet managers and improves fleet operational efficiency by minimising delays and overall time off the road.

Crash Management's customer satisfaction and service offering is superior to market competitors, and includes provision of free late-model replacement vehicles in most locations.  This significantly reduces inconvenience and ensures seamless mobility.  Additional service features include:

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Core service cost

None.

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24/7 Toll-free caller response

State-of-the-art telephone technology and software systems ensure prompt dependable response direct to qualified operational staff.  We do not use machine screening, recorded menus or receptionist functions.  Assistance is available during business hours at crashteam@crashmanagement.co.nz or 24/7 on 0800 2CRASH.  After-hours and salvage logistics are supported by our service provider the AA.  This ensures 100% coverage, superior response times, competitive pricing, reliability and consistency.  For an overview of how the AA Business Vehicle Solutions team can assist your fleet in other ways please refer to www.aa.co.nz/business/Pages/default.aspx

Our processes are fully computerised so we can capture all the information we require in just a few minutes using a standardised template to ensure reliability and consistency.  This enables us to maximise customer service and response times including despatch of emergency services, salvage, repairer selection, and courtesy car delivery.  All arrangements are confirmed by email to the relevant parties including the driver, main company contact, and insurance broker.  This provides a permanent record, ensures clarity and eliminates misunderstandings.  The case is then uploaded to our web-based job management system, which automatically emails a unique log-in to the client. 

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On-line job management

Once a case is initiated, all parties receive a system generated log-in & password that allows on-line access to the case via our web site Communications page.  The programme is easy to navigate, intuitive to use and has multiple functions including a facility to email between the parties and to upload any file type including repair quotes and images.  Cases are updated and reported daily including target completion date tracking to assist clients’ fleet allocation and management.  All information and transactions are automatically retained with the relevant case to provide transparency and a permanent paper-trail of events.

Our job management system is based on a robust SQL platform and runs on a ColdFusionMX application server.  It is a world-class software system developed in New Zealand with a focus on security and functionality, and is capable of handling an unlimited number of cases simultaneously.  Our system is a separate application stored on a server operated by US company FastServers, with a separate backup based in Christchurch.  The system uses an independent SQL database with a 128 bit secure certificate (HTTPS).  Backups are undertaken 6 hourly from Christchurch, and FastServers provide a remote 14 day retention backup.  Our system cannot be URL hacked and is hidden/excluded from search engines. 

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Reporting

Our job management software system has automated reporting capability.  Reports can be customised to a client’s requirements and transmitted at time frames to suit. 

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Driver resources

Crash Management provides peace-of-mind by supplying complimentary materials for fleet vehicles to ensure drivers have access to instant assistance when car accidents happen. Crash Management's service can link seamlessly with company policy including Use of Vehicle guidelines and OSH requirements. As company vehicles are now deemed to be an extended “place of work”, professional accident management supports employers’ OSH obligations and provides the highest possible level of service to the driver.  

We can also provide on-line driver education via our business partner Driving Safer.  These ‘virtual’ programmes are realistic, fully interactive, multi-module, self-paced, and very cost-effective.  Results are measurable and help identify high-risk behaviour and skill gaps so that extended driver training can be provided.  The programme is proven and the facilitators claim to have achieved up to 50% reduction in accidents within fleets.  For more information about driver education, or to request driver resources for your fleet and staff vehicles please contact enquiries@crashmanagement.co.nz.

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Our technical team

Our operational staff have extensive experience in the insurance and automotive industries including the collision repair sector.  These technical skills combined with customer service experience and comprehensive in-house training, ensure our clients receive expert assistance throughout the end-to-end accident and collision repair experience.

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Warranties

Customer satisfaction is a major area of focus for Crash Management Services.  We survey and review every completed case, address any anomalies and integrate all feedback into our continuous improvement programme.  We review each performance of our collision repairer network using this information, and also audit each service provider annually.  The repairer is your first line of guarantee and any remedial requirements are facilitated by Crash Management in order to mitigate inconvenience as much as possible.  Insurance company “guarantees” are handled in a similar manner in the first instance.  As an extra safeguard neither Crash Management Services or our repairers contract out of the obligations involving B2B transactions as permitted by the Consumers Guarantee Act. 

Our’ Quality Assurance document is provided at the completion of every case as a tangible record of workmanship guarantee. This encourages clients to contact us in the event of fault or oversight. Our market leverage, technical expertise, and effective working relationships with our repairers will ensure an expedient resolution. In the unlikely event of difficulty, peace-of-mind is assured by our Professional Indemnity insurance underwritten by NZI.

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What do I do next?

Call 0800 2CRASH (0800 227 274) now
or email: enquiries@crashmanagement.co.nz

We will manage all arrangements on your behalf.
One call is all it takes, there is no charge to you for this service.

All your queries will be answered promptly and professionally.